Frequently Asked Questions
Everything you need to know about bringing McIntosh quality into your home.
What is the standard shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery service to ensure your items reach you in perfect condition.
Do you offer international shipping?
Currently, McIntosh ships to the contiguous United States and Canada. For inquiries regarding shipping to Alaska, Hawaii, or international destinations, please contact our concierge team for a custom freight quote.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in original, unassembled condition and in their original packaging. Please note that custom-made or 'Final Sale' items are not eligible for return.
Are your materials sustainably sourced?
Yes, McIntosh is committed to sustainability. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for your home and the environment.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking link. You can also log into your McIntosh account dashboard to view real-time updates on your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger furniture purchases, we also offer flexible financing options through Affirm.